(Model letter) IELTS latest exam question as seen in Egypt

You went to a shop and bought an article of clothing.  When you got home, you realized it had a problem.  Write a letter to the shop manager to complain.

Dear Sir/Madam,

I am writing this letter to you to bring to your attention a problem I have had with one of your products.  Allow me to elaborate.

Yesterday, I purchased a pair of jogging pants from your outlet on the corner of Bank and Catherine Street, in the Old Town section of Churchville.  After getting home, I realized the stitching along the interior of the pants is loose and unraveling.  In fact, this sewing is so detached that the seam of the pants is open slightly and exposes part of the wearer’s leg.  Of course, this means that I will not be able to wear these pants at all.

This is not the first time I have purchased clothing items from you, but it is the first time I have experienced such poor quality from your brand.  What I am hoping is that you will take measures to replace this faulty pair of jogging pants.  I can provide you with the receipt, if needed.

Expecting a prompt response,

Ryan