(Model letter) Task 1 as seen in Ahmedabad, India, 22 September 2011

You purchased electronic equipment online and found it damaged when it arrived.  Write a letter of complaint to the manager of the online company.  In your letter:

  • describe the product
  • describe the damage
  • explain what you want to happen as a result of this incident

Dear Sir/Madam,

I am writing to you regarding damaged goods I have received from your company.

You see, while perusing your website last week, I came across an external data drive that I felt could help me backup the hard drives of a few old computers I have in my office.  You can imagine my surprise when the product arrived with a large crack in the outer casing, exposing the inner wiring.  I imagine his must have happened during transit as this crack is way too obvious to have been missed by the packaging department of your company.  The product code is AA44-57 and I am attaching a copy of my receipt to this letter for your reference. 

I think it goes without saying that I am expecting you to reissue a working data drive to me.  Please let me know where and how to send the damaged goods back to you.  I also expect you to pay for the postage of this return.

Expecting prompt action,

Ryan

 

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I have been developing online IELTS training resources for over 10 years. For more information about me and how I can help your preparation for the IELTS, please email me: ryan@ieltsielts.com
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