(Model letter) Task 1 question as seen in Egypt and the UAE in early December

You went on a sightseeing trip with a tour company but did not like it.  Write a letter to the company manager to complain.  In your letter include:

• why you went on the trip
• what you did not like about it
• what you suggest the company do to improve their service for future visitors

To the manager of Gordon Travel,

I am writing this letter to you to bring to your attention a few shortcomings in the service you provide.

Last week, I traveled to Kiev as part of your Eastern Europe Journey program in an effort to better educate myself about this region of the world.  Although the hotel and meals were fine, the tour guide on our bus was less than adequate.  He seemed ill prepared for the tour and kept forgetting facts and the names of the locations we were visiting.  To be honest, he seemed so unsure of himself when speaking to our group that I have the feeling he had never been to Kiev before.  In addition to this, although he was able to speak broken Russian, it was evident he could not speak any Ukrainian.  This of course made the tourists aboard our bus even more skeptical of the facts he was sharing regarding Ukrainian linguistic history.

I hope you use my feedback constructively to improve the quality of your tour for future visitors to Ukraine.  Ensuring your patrons receive an English-speaking Ukrainian native as a tour guide would be a good start.

Good luck,

Ryan